Official Documents

Privacy Policy LM88 — Protecting Your Data Is Our Priority

LM88 takes every member's privacy seriously. This document clearly explains how we collect, store, use, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last Updated: 1 January 2026

How lm88 Protecting Your Information

256-bit SSL Encryption

All data transmitted between your device and lm88's servers is protected by military-grade 256-bit SSL encryption. No third party can intercept or read your information during transmission.

Secure Data Storage

Your personal information is stored on servers protected by layered firewalls and intrusion detection systems. Data access is granted only to authorized personnel.

User Access Controls

You have full control over your account information. Modify, update, or delete your personal information at any time through your account settings. Data deletion requests are processed within 30 working days.

No Data Selling

LM88 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — we only use it to improve your experience.

Malaysia PDPA Compliance

Our Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We actively ensure that all data handling practices meet applicable local legal requirements.

Data Breach Notification

In the event of any security incident involving your data, lm88 will notify you within 72 hours and take immediate steps to contain and resolve the situation.

This Privacy Policy document describes lm88's data collection and handling practices. By using our platform, you consent to the practices described in this Policy. Please read it carefully before using our services.

01 Introduction

LM88 is Malaysia's leading online entertainment platform, fully committed to protecting the privacy and personal information of every member. We understand that your trust is our most valuable asset, and data protection is not merely a legal obligation — it is our moral responsibility to every user who entrusts this platform.

This Privacy Policy ("Policy") explains in detail how lm88 collects, stores, processes, uses, and discloses your personal information in connection with your use of our platform, website, and all services we offer. This Policy applies to all users who access the lm88 platform via our website, mobile app, or any other digital channel we operate.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Guide us. These three documents together form the complete agreement between you and lm88 regarding the use of the platform.

This Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards on personal data protection. Any processing of your personal data is carried out in accordance with the principles set out in that Act.

02 Information We Collect

LM88 only collects information that is strictly necessary to deliver quality, secure services in compliance with legal requirements. The following are the categories of information we collect:

a) Information You Provide Directly

  • Full name as shown on official identification documents.
  • National identification number (MyKad) or passport number.
  • Date of birth and gender.
  • Active email address and mobile phone number.
  • Bank account or e-wallet details (account number, bank name).
  • Username and password (stored in encrypted format).
  • Identity verification documents (KYC) such as photos of your ID card and bank statements.

b) Information Collected Automatically

  • IP address and general geolocation data (country/state).
  • Device type, operating system, and web browser version.
  • History of gaming activity, wagering, and transactions within the platform.
  • Date, time, and duration of each login session.
  • Cookie data and session identifiers to maintain your session continuity.

c) Information From Third Parties

  • Transaction verification from payment service providers.
  • Identity verification information from recognized third-party KYC services.
  • Fraud prevention information from our security partners.

03 How We Use Your Information

All information collected is used solely for legitimate and transparent purposes. lm88 uses your data for the following:

  • Account Management: Create, verify, and maintain your member account.
  • Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and efficiently.
  • Identity Verification (KYC): Meet legal requirements related to identity verification and anti-money laundering.
  • Customer Support: Answer inquiries, resolve complaints, and provide effective technical assistance.
  • Platform Security: Detect and prevent fraud, unauthorized access, and illegal activity.
  • Service Improvement: Analyze usage patterns to improve the overall user experience.
  • Communications: Send important notifications regarding your account, promotions, and platform updates (you may unsubscribe at any time).
  • Legal Compliance: Fulfil applicable legal and regulatory obligations.

LM88 will not use your data for any purpose not stated in this Privacy Policy without first obtaining your explicit consent. You may withdraw your consent at any time by contacting our support team.

04 Sharing Information With Third Parties

LM88 respects your privacy and does not sell or trade your personal information to any party for commercial marketing purposes. However, there are limited situations where we need to share your data with trusted third parties:

  • Payment Service Providers: Transaction information is shared with recognized payment processors to enable deposits and withdrawals to be processed securely.
  • Game Providers: Minimal technical data is shared with licensed game providers to ensure a smooth and fair gaming experience.
  • KYC Services: Your identity documents are shared with third-party identity verification services that comply with the highest security standards.
  • Authority: LM88 will disclose information when required to do so by court order, law enforcement agency directive, or legitimate regulatory requirement.
  • Fraud Prevention Partner: Limited information is shared with fraud detection systems to protect all platform members.

All third parties with whom we share data are bound by strict confidentiality agreements and are required to uphold data protection standards equal to or higher than our own. We are not responsible for the privacy practices of third parties acting outside the scope of those agreements.

05 Data Security

LM88 continuously invests in the latest security infrastructure to ensure your data remains protected at all times. The security measures we implement include:

  • 256-bit SSL/TLS Encryption: All communications between your device and our servers are protected with military-grade encryption.
  • Two-Factor Authentication (2FA): An additional security layer to protect your account from unauthorized access.
  • Layered Firewall: A multi-layered firewall system blocks any intrusion attempts on our servers.
  • 24/7 Monitoring: Our security team continuously monitors systems to detect any threats in real time.
  • Periodic Data Backups: Your data is automatically backed up and stored in a secure, separate location.
  • Penetration Testing: Security audits and penetration testing are conducted regularly by independent security experts.

While we take all reasonable steps to protect your data, no system can guarantee 100% security in the digital age. You are also responsible for keeping your account password and login credentials confidential.

06 Cookies & Tracking Technologies

LM88 uses cookies and similar tracking technologies to enhance the user experience, ensure session security, and understand how users interact with our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users use the platform so we can make continuous improvements.
  • Functional Cookies: Save your preferences such as language, theme, and display settings for a more personalized experience.
  • Security Cookies: Helps identify and prevent fraudulent activity and ensures the integrity of user sessions.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of the platform. Please refer to your browser's documentation for step-by-step guidance on managing cookies.

07 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information that we hold:

Rights Description Response Time
Right of Access Obtain a copy of all personal information we hold about you. 14 working days
Right to Rectification Correct any inaccurate or outdated information in our records. 7 working days
Right to Erasure Request the deletion of your personal data (subject to legal requirements). 30 working days
Right to Withdraw Consent Withdraw consent for data processing at any time. Instant
Right to Object Object to the processing of your data for direct marketing purposes. 7 working days
Right to Data Portability Receive a copy of your data in a machine-readable format. 21 working days

To exercise any of the above rights, please contact our privacy team by email at [email protected], stating the right you wish to exercise along with your account details. We will verify your identity before processing any request to ensure the security of your data.

08 Data Retention Period

LM88 retains your personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:

  • Active Account Data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
  • Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
  • KYC Documents: Retained for 5 years after the termination of the business relationship in accordance with anti-money laundering requirements.
  • Communication Logs: Retained for 2 years for dispute resolution and service improvement purposes.
  • Cookie Data: Session cookies are deleted when you close your browser; persistent cookies expire within 12 months.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. This deletion process follows methods that comply with international security standards.

09 Links to Third-Party Websites

The lm88 platform may contain links to third-party websites or services in certain contexts. Please take note of the following:

  • LM88 is not responsible for the privacy practices, content, or policies of any third-party websites.
  • Each third-party website has its own privacy policy, which may differ from ours.
  • We recommend reading the privacy policy of each third-party website before providing any personal information.

Access to third-party websites is at your own risk. LM88 makes no warranties or representations regarding the content, security, or privacy policies of those websites.

10 Amendments to This Privacy Policy

LM88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. We are committed to notifying you of any material changes.

When we make significant amendments, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Send notifications via email to all registered members.
  • Displaying a clear notice on the platform's home page for a minimum period of 14 days.

Your continued use of the LM88 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you do not agree with the amendment, please discontinue use of the platform and contact us to close your account.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our team:

  • Privacy Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on the platform.
  • Response Time: Under 3 minutes via live chat; 24 hours via email.

Our dedicated privacy team will handle every inquiry thoroughly and within the stipulated timeframe. We take pride in our track record of rapid responses and our commitment to resolving every privacy issue professionally and respectfully.

Play with Safe & Trusted With lm88

Your data is protected, your privacy is respected. Register a free account today and enjoy Malaysia's best online entertainment experience with lm88.

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